While all brand new vehicles are covered by warranty, different manufacturers may have varying policies pertaining to warranty coverage. After reading through the 20-page warranty booklet that came with our EcoSport, I have summarized the important points below:
Warranty period covers 3 years or 100,000 km (whichever comes first), provided that you follow the instructions on how to properly maintain your vehicle (ex., failure to bring the vehicle for its scheduled maintenance voids the warranty). Second-hand owners are eligible for claims within the warranty period.
Abuse, neglect, improper maintenance, unapproved modifications, use of materials that do not meet manufacturer’s engineering specifications, misusing the vehicle (such as overloading, racing, driving over curbs, and using it as a stationary power source), using unapproved accessories, tampering with the vehicle (emisssion, odometer, etc.), use of wrong fuel or lubricant, and damage caused by an unauthorized accessory dealer, are not covered by the warranty.
Parts damaged due to normal wear and tear (such as clutch linings, wheel bearings, wipers, parts related to the shocks, brakes, and many others—a complete list is found in your booklet), is not covered by the warranty. The battery has limited warranty coverage of 1 year. Tires are covered by the warranty policies provided by the tire manufacturer (damage due to puncture is not covered). Corrosion of body sheet metal due to factory defect is covered by the warranty.
Damage caused by the environment as well as accidents, are not covered by the warranty. Loss of time, car rental charges, telephone calls, hotel bills, towing charges, transportation charges, and shipping charges, are also not covered by the warranty.
As the end of the warranty period approaches, your dealer may send you an offer to extend your vehicle’s warranty period to up to 5 years or 150,000 km (whichever comes first).
Please get in touch with your dealer, and consult your vehicle’s warranty booklet for any clarifications regarding your warranty claims.
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© Anthony Urbano (Manila, Philippines)